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Accessibility 

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1. Our Commitment

 

Rose City Addiction Recovery Centre (“we,” “our,” or “us”) is committed to providing accessible services, facilities, and online content for all individuals, including persons with disabilities.


We believe that every person who seeks help and support deserves to be treated with dignity, independence, and equal opportunity, and we strive to make our programs and website accessible to everyone.

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2. Scope of Accessibility

 

This Accessibility Statement applies to:

  • Our physical facility in Welland, Ontario

  • Our website and digital content (www.rosecityrecovery.ca)

  • All programs, services, and communications provided by Rose City Addiction Recovery Centre

 

We are continually improving accessibility in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

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3. Physical Accessibility

 

Our facility has been designed and maintained to be as accessible as reasonably possible.

 

Features include:

  • Barrier-free entrances and common areas

  • Accessible washrooms

  • Clearly marked signage and accessible parking

  • Staff assistance available upon request

 

If you require additional accommodations to access our facility or services, please contact us in advance so we can make the necessary arrangements.

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4. Website Accessibility

 

We are committed to ensuring that our website and online content are accessible to individuals with disabilities.
Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards wherever possible.

 

Efforts include:

  • Text alternatives for non-text content (e.g., images, buttons)

  • Keyboard navigation support

  • Logical structure and clear headings

  • High-contrast design and readable text

  • Descriptive link labels and alternative text for images

 

If you experience any difficulty accessing information on our website, please contact us using the methods below, and we will provide the information in an alternative format upon request.

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5. Feedback and Requests for Accommodation

 

We welcome feedback on the accessibility of our services, facility, and website.
If you encounter barriers, have suggestions, or require documents in an alternative format (e.g., large print, audio, electronic text), please contact:

 

Accessibility Officer
Rose City Addiction Recovery Centre
Welland, Ontario, Canada
Email: shane@rosecityrecovery.ca
Phone: (647)495-9975

 

We will acknowledge your request or feedback within 5 business days and provide a response or solution as soon as reasonably possible.

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6. Ongoing Improvements

 

Rose City Addiction Recovery Centre is dedicated to ongoing accessibility improvements and training.
We provide staff education on accessibility awareness, communication best practices, and accommodating individuals with varying needs.


We regularly review our policies, physical environment, and digital platforms to identify and remove potential barriers.

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7. Alternative Access

 

If at any time you are unable to access a program, service, or section of our website due to accessibility limitations, we will work with you to find an alternative method of access or provide the information in an alternate format.

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8. Policy Review & Updates

 

This Accessibility Statement will be reviewed at least once every 12 months or whenever significant changes occur to our operations or website.


The most current version will always be posted on our website, with the revision date indicated above.

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