Privacy
1. Introduction
Rose City Addiction Recovery Center (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of all personal and health information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry, or participate in our programs and services.
By accessing our website or providing your information to us, you agree to the terms of this Privacy Policy.
2. Scope of This Policy
This policy applies to all personal information collected by Rose City Addiction Recovery Centre, including:
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Information submitted through our website, intake forms, or contact forms
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Information shared during phone calls, emails, or text communication
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Information collected in the course of clinical assessment, treatment, or program participation
This policy covers both personal information (name, contact details, etc.) and personal health information (medical history, diagnosis, treatment details, etc.) as defined by the Personal Health Information Protection Act (PHIPA) and Personal Information Protection and Electronic Documents Act (PIPEDA).
3. Information We Collect
We may collect the following types of information:
a. Personal Information
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Name, date of birth, address, phone number, and email
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Emergency contact information
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Payment or billing details (if applicable)
b. Personal Health Information
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Medical and psychological history
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Information shared during assessments, treatment, or counselling
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Physician reports, prescriptions, or clinical notes (if applicable)
c. Website Information
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Non-identifying information such as browser type, device, operating system, IP address, and site usage patterns.
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Information you voluntarily provide through our website forms or by subscribing to updates.
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4. How We Use Your Information
Your information is used solely for purposes directly related to your care and our operations, including:
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To provide and coordinate treatment, care, and recovery services
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To communicate with you regarding appointments, treatment plans, or inquiries
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To maintain accurate records as required by law and professional standards
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To process payments or insurance (if applicable)
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To improve our programs, services, and website user experience
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To meet regulatory, accreditation, and reporting obligations
We will never sell or trade your personal or health information to any third party.
5. Consent
By submitting your personal or health information to us, you consent to its collection, use, and disclosure as described in this policy.
You may withdraw consent at any time, subject to legal and contractual limitations, by contacting our Privacy Officer (see Section 11).
6. Disclosure of Information
We only disclose personal or health information in the following circumstances:
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With your expressed or implied consent for care coordination
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To other healthcare professionals involved in your treatment
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When required or permitted by law (e.g., imminent risk of harm, court order, mandatory reporting)
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To comply with regulatory oversight, licensing, or quality assurance requirements
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To third-party service providers who assist us with administrative or technical support (bound by confidentiality agreements)
All disclosures are limited to the minimum necessary information required for the intended purpose.
7. Data Protection & Security
We maintain strict physical, administrative, and electronic safeguards to protect your information against loss, theft, unauthorized access, alteration, or disclosure.
These measures include:
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Secure servers and encrypted data storage
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Password-protected systems and restricted access for staff
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Staff confidentiality agreements and privacy training
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Regular audits and updates to our privacy and security protocols
If a privacy breach occurs, we will promptly investigate, notify affected individuals (as required by law), and take corrective action.
8. Data Retention
We retain personal and health records for the period required by law and professional standards (typically a minimum of 10 years from the last date of service, or 10 years after a minor client reaches the age of majority).
After that period, records are securely destroyed or permanently anonymized.
9. Access to Your Information
You have the right to:
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Request access to your personal or health records
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Request corrections to inaccurate or incomplete information
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Withdraw consent for certain uses or disclosures (unless prohibited by law)
To make such a request, please contact our Privacy Officer (see Section 11).
10. Website & Online Communications
Our website may contain links to external sites not operated by Rose City Addiction Recovery Centre. We are not responsible for the content or privacy practices of those sites.
While we use security measures to protect data transmitted online, please note that electronic communication (such as email) may not always be fully secure.
If you prefer not to communicate electronically, you may contact us by phone or in person.
11. Contacting Our Privacy Officer
If you have any questions, concerns, or complaints about our privacy practices, or wish to access or correct your information, please contact:
Privacy Officer
Rose City Addiction Recovery Centre
Welland, Ontario, Canada
Email: shane@rosecityrecovery.ca
Phone: (647) 495-9975
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of
Ontario (IPC) at:
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, standards, or operational practices.
The most current version will always be posted on our website, with the effective date indicated at the top.